Popo Live
Legal & Policies

Terms and Conditions

Last Updated: September 26, 2026

Welcome to Popo Live! These Terms and Conditions ("Terms") govern your access to and use of the Popo Live mobile application, website (www.popolive.com), and all related services (collectively, the "Platform" or "Services"). By accessing, using, registering for, or receiving any services offered on Popo Live, you agree to be bound by these Terms. If you do not agree to these Terms, please do not use our Platform.

These Terms were written in English (US). To the extent any translated version of these Terms conflicts with the English version, the English version controls.

1. Acceptance of Terms

By accessing, browsing, or using Popo Live, you confirm that you have read, understood, and agreed to these Terms. These Terms apply every time you use the Platform, whether or not you have chosen to register with us. If you are using the Platform on behalf of a company or other legal entity, you represent and warrant that you have the authority to bind such entity to these Terms.

You should read these Terms in full because they apply every time you use Popo Live. By using our Services, you are accepting and agreeing to be bound by these Terms, our Privacy Policy, and our Community Guidelines.

2. Changes to the Terms

We may revise these Terms from time to time at our sole discretion. The most current version will always be posted on our Platform with the "Last Updated" date at the top. We will make reasonable efforts to notify you of material changes (such as through in-app notifications or email).

Your continued use of the Platform after any changes to the Terms constitutes your acceptance of the updated Terms. If you do not agree with the revised Terms, you must stop using the Platform.

3. Eligibility

You must meet the following criteria to use Popo Live:

  • You must be at least 18 years old or the age of majority in your jurisdiction, whichever is greater.
  • You must not have been previously banned or had your account terminated by Popo Live.
  • You must be legally permitted to use the Platform under the laws of your jurisdiction.

Important: Popo Live is not intended for users under the age of 18. We do not knowingly allow minors to create accounts. If we discover that a user is under 18, their account will be immediately terminated.

4. User Accounts & Registration

To access certain features of Popo Live, you are required to create an account. Popo Live currently provides multiple ways to register, including via phone number, Google, and Facebook. By creating an account, you agree to the following:

  • You will provide accurate, current, and complete information during the registration process.
  • You will not provide any false personal information or create an account for anyone other than yourself without permission.
  • You will maintain the security of your password and accept responsibility for all activities that occur under your account.
  • You will not transfer your account to anyone without first getting our written permission.
  • You will notify us immediately if you suspect any unauthorized use of your account.
  • If we disable your account, you will not create another one without our permission.

We reserve the right to suspend or terminate your account at any time if you have failed to comply with these Terms, or if activities occur on your account which, in our sole discretion, would or might cause damage to or impair the Services, infringe or violate any third-party rights, or violate any applicable laws or regulations.

5. Privacy

Your privacy is very important to us. We designed our Privacy Policy to make important disclosures about how we collect, use, store, and protect your personal data when you use our Platform. We encourage you to read the Privacy Policy carefully and use it to help you make informed decisions.

By using Popo Live, you acknowledge that you have read and understood our Privacy Policy and consent to the data practices described therein.

6. Services & Content

Our mission is to give people the power to build community, connect with the world, and share their beautiful moments through live streaming and social interaction. To advance this mission, we provide the following services:

User-Generated Content

Users of Popo Live are able to broadcast live content, use features including chat, comments, bulletin boards, voice interactive services, and engage in other activities that allow them to produce, transmit, display, or store content ("User-Generated Content") on the Services. Users may also add Popo Live-provided music, images, stickers, filters, virtual goods, and other features ("Popo Live Features") to their content before transmitting it via the Services.

Community Safety

We employ dedicated teams and develop advanced technical systems to detect misuse of our Services, harmful conduct toward others, and situations where we may be able to help support or protect our community. If we learn of such content or conduct, we will take appropriate action — for example, offering help, removing content, removing or restricting access to certain features, disabling an account, or contacting law enforcement.

Global Access

To operate our global service, we need to store and distribute content and data in our data centers and systems around the world, including outside your country of residence. This infrastructure may be operated or controlled by Popo Live and its affiliates.

Other users' opinions on the Services (including those made in connection with the use of virtual gifts) do not reflect our opinions or values.

7. Sharing Your Content & Information

You are able to share various types of content on Popo Live, including live streams, photographs, messages, comments, and other materials ("Content"). You retain ownership of all Content and information you post on Popo Live, and you can control how it is shared through your privacy and application settings.

By posting or sharing Content on the Platform, you grant Popo Live a non-exclusive, fully paid, royalty-free, worldwide, limited license to use, modify, delete from, add to, publicly perform, publicly display, reproduce, and translate such Content, including distributing part or all of the Platform in any media formats through any media channels. Content not shared publicly ("private") will not be distributed outside the Popo Live Services.

You represent and warrant that:

  1. You own the Content posted by you or otherwise have the right to grant the license set forth above.
  2. The posting and use of your Content does not violate the privacy rights, publicity rights, copyrights, contract rights, intellectual property rights, or any other rights of any person.
  3. The posting of your Content does not result in a breach of contract between you and a third party.

You agree to pay for all royalties, fees, and any other monies owed to any person by reason of Content you post on or through the Services.

8. Prohibited Content & Conduct

While using Popo Live, you agree that you will not post, send, or broadcast any Content which:

  • Contains expletives or language which could be deemed offensive or is likely to harass, upset, embarrass, alarm, or annoy any other person.
  • Is obscene, pornographic, or otherwise may offend human dignity.
  • Is abusive, insulting, or threatening, or which promotes or encourages racism, sexism, hatred, or bigotry.
  • Encourages any illegal activity including, without limitation, terrorism, inciting racial hatred, hateful content, or the submission of which in itself constitutes committing a criminal offence.
  • Is defamatory or infringes any third party's rights (including intellectual property rights and privacy rights).
  • Relates to unauthorized commercial activities (including sales, competitions, advertising, links to other websites, or premium-line telephone numbers).
  • Involves the transmission of "junk" mail, "spam," or unsolicited messages.
  • Contains any spyware, viruses, corrupt files, worm programs, or other malicious code designed to interrupt, damage, or limit the functionality of any software, hardware, telecommunications, networks, servers, or other equipment.
  • Shows drugs or drug use.
  • Shows political content designed to incite division or conflict.
  • Shows another person which was created or distributed without that person's consent.
  • Contains information, comments, or any other forms of content about a person who is under 18 years old without parental consent.
  • Any other content that, in the judgment of Popo Live, is negative or otherwise not suitable for distribution.

Zero Tolerance for Child Sexual Abuse and Exploitation (CSAE): Popo Live maintains a strict zero-tolerance policy against all forms of child exploitation. Any content or conduct involving CSAE, CSAM, grooming, solicitation, or any sexualized depiction of minors will result in immediate account termination and reporting to law enforcement authorities.

Please use your common sense when picking the Content that you choose to post on or send via Popo Live because you are solely responsible for, and bear all liability in relation to, such Content.

9. Protecting Other People's Rights

We respect other people's rights and do our best to keep Popo Live safe, and we expect you to do the same. You agree to the following:

  • You will not post content or take any action on Popo Live that infringes or violates someone else's rights or otherwise violates the law.
  • We can remove any content or information you post on Popo Live if we believe that it violates these Terms or our policies.
  • If we remove your content for infringing someone else's copyright, and you believe we removed it by mistake, we will provide you with an opportunity to appeal.
  • If you repeatedly infringe other people's intellectual property rights, we will disable your account when appropriate.
  • You will not use our copyrights or trademarks or any confusingly similar marks without our prior written permission.
  • If you collect information from users, you will: obtain their consent, make it clear that you (and not Popo Live) are the one collecting their information, and post a privacy policy explaining what information you collect and how you will use it.
  • You will not post anyone's identification documents or sensitive financial information on Popo Live.
  • You will not tag users or send invitations to non-users without their consent.

10. In-App Purchases & Virtual Currency

In-App Purchases

From time to time, Popo Live may offer additional products and services for purchase through the App Store, Google Play, or other application platforms ("In-App Purchases"). If you choose to make an In-App Purchase, you will be prompted to enter details for your account with the mobile platform you are using (e.g., Apple, Google, etc.), and your account will be charged in accordance with the terms disclosed to you at the time of purchase as well as the general terms for In-App Purchases that apply to your platform account.

Virtual Currency

Popo Live offers a feature allowing users to purchase virtual currency ("Coins") for use within the Service. By purchasing and using Coins, you acknowledge and agree to the following:

  1. Your distribution of any Coins currently in your account, as a virtual "tip" to any other user's account or as a virtual "gift," is made solely at your own discretion. Once you have confirmed a transfer of Coins to another user's account, the action cannot be undone and the Coins cannot be withdrawn.
  2. The value and exchange rate of Coins is determined by Popo Live based on your country of origin. Popo Live reserves the right to modify the exchange rate between actual currency and virtual Coins at any time, with or without prior notice, at its sole discretion.
  3. Your use of any Coins purchased shall be solely for legitimate purposes within the Service and must comply with all applicable laws at all times.
  4. If your account is terminated by Popo Live for cause, any outstanding Coins remaining in your account at the time of termination may be confiscated and will not be recoverable, at Popo Live's sole and absolute discretion.
  5. You understand that the purchase of Coins requires actual money. If you disagree with any part of our exchange rate policy, please refrain from purchasing or using any Coins in connection with the Service.
  6. Popo Live may change, modify, or update the terms of sale in connection with Coins from time to time. Revised terms will apply to all subsequent purchases, and you agree to review these Terms prior to making any purchase.

Important: Virtual Coins and gifts have no real-world monetary value and cannot be exchanged for cash or real-world goods outside the Popo Live Platform, except as expressly permitted under our creator payout programs.

11. Advertising & Promotions

Some of the Popo Live Services are supported by advertising revenue and may display advertisements and promotions. You hereby agree that Popo Live may place such advertising and promotions on the Services or on, about, or in conjunction with your Content. The manner, mode, and extent of such advertising and promotions are subject to change without specific notice to you.

You acknowledge that we may not always identify paid services, sponsored content, or commercial communications as such.

12. Abuse Reporting & Complaints

You can report any abuse or complain about Content on Popo Live. We provide "Block" and "Report" functions to help us keep Popo Live clean and safe:

  • Report a User: You can report a user directly from their profile by tapping the "Report" option and choosing the reason for the complaint.
  • Report Content: You can report a live stream, comment, or message by using the "Report" function and selecting the appropriate reason.
  • Review Process: All reports are verified by our moderation team and processed according to the actual situation based on our policies.
  • Appeal: If you believe we processed a report incorrectly, we will provide you with an opportunity to appeal via contact@popolive.com.

We will always try our best to help resolve any issue that you may encounter with our Service.

13. Proprietary Rights & Intellectual Property

  1. Your Content: Popo Live does not claim any ownership rights in the text, files, images, photos, video, sounds, musical works, works of authorship, applications, or any other materials ("Content") that you post on or through the Services. By posting any Content, you grant Popo Live a non-exclusive, fully paid, royalty-free, worldwide, limited license to use, modify, delete from, add to, publicly perform, publicly display, reproduce, and translate such Content for the purpose of operating and improving the Services.
  2. Popo Live Content: The Services contain content owned by Popo Live ("Popo Live Content"). Popo Live Content is protected by copyright, trademark, patent, trade secret, and other laws. Popo Live owns and retains all rights in the Popo Live Content and the Services. We hereby grant you a limited, revocable, non-sublicensable license to reproduce and display the Popo Live Content solely for your personal use in connection with using the Services.
  3. Other Users' Content: The Services contain Content of other users and Popo Live licensors. Except as provided within these Terms, you may not copy, modify, translate, publish, broadcast, transmit, distribute, perform, display, or sell any Content appearing on or through the Services.
  4. Technical Operations: Popo Live performs technical functions necessary to offer the Services, including but not limited to transcoding and/or reformatting Content to allow its use throughout the Services.
  5. Service Availability: Although the Platform is normally available, there will be occasions when the Services will be interrupted for scheduled maintenance, upgrades, emergency repairs, or due to failure of telecommunications links and equipment beyond our control. Popo Live reserves the right to delete any Content for any reason, without prior notice. Popo Live is not a backup service and will not be liable for any modification, suspension, or discontinuation of the Services, or the loss of any Content.

14. Disclaimer of Warranties & Limitation of Liability

To the fullest extent permitted by law, Popo Live expressly excludes:

  1. All conditions, representations, warranties, and other terms which might otherwise be implied by statute, common law, or the law of equity; and
  2. Any liability incurred by you arising from use of Popo Live, its Services, or these Terms, including without limitation for any claims, charges, demands, damages, liabilities, losses, or expenses of whatever nature and howsoever direct, indirect, incidental, special, exemplary, punitive, or consequential damages (however arising, including negligence), loss of use, loss of data, loss caused by a computer or electronic virus, loss of income or profit, loss of or damage to property, wasted management or office time, breach of contract, or claims of third parties or other losses of any kind or character.

This limitation on liability applies to, but is not limited to, the transmission of any disabling device or virus that may infect your equipment, failure of mechanical or electrical equipment or communication lines, telephone or other interconnect problems, unauthorized access, theft, bodily injury (other than caused by our negligence), property damage, operator errors, strikes or other labor problems, or any act of God in connection with Popo Live.

THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. POPO LIVE DOES NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED, ERROR-FREE, OR FREE OF HARMFUL COMPONENTS.

15. Indemnification

You agree to defend, indemnify, and hold harmless Popo Live, its parent corporation, officers, directors, employees, and agents, from and against any and all claims, damages, obligations, losses, liabilities, costs, or debt, and expenses (including but not limited to attorney's fees) arising from:

  1. Your use of and access to the Popo Live Services;
  2. Your violation of any term of these Terms;
  3. Your violation of any third-party right, including without limitation any copyright, property, or privacy right;
  4. Any claim that your Content caused damage to a third party; or
  5. Any action taken by Popo Live as part of its investigation of a suspected violation of these Terms or as a result of its finding or decision that a violation of these Terms has occurred.

16. Termination

If you violate these Terms or otherwise create risk or possible legal exposure for us, we reserve the right, at our sole discretion, at any time, and without liability or the need to give you prior notice or to refund any unused services, to:

  1. Suspend or revoke your registration and your right to access and/or use Popo Live or submit any Content.
  2. Make use of any operational, technological, legal, or other means available to enforce these Terms (including without limitation blocking specific IP addresses).

We will try (but are not obliged) to notify you if your access to Popo Live and/or your account is to be or has been suspended or terminated.

Account Deletion

If you no longer want to use our Services and would like your account deleted, you can request account deletion through the in-app settings or by contacting us at contact@popolive.com. We will guide you through the process.

Once you choose to delete your account, you will not be able to reactivate your account or retrieve any of the content or information you have added.

Account Recovery

We save your profile information in case you later decide to restore your account. You will be able to restore your account and your profile in its entirety within 30 days of deactivating it. After this period, we reserve the right to permanently delete all associated data.

Content that you have uploaded to Popo Live, other than your profile (such as live stream recordings or comments), may still appear on Popo Live following the termination of your registration. For further details, please refer to our Privacy Policy.

17. Governing Law & Disputes

These Terms are governed by and construed in accordance with the applicable laws. Any disputes arising under or in connection with these Terms shall be subject to the exclusive jurisdiction of the competent courts.

Before filing any claim, you agree to try to resolve the dispute informally by contacting us at contact@popolive.com. We will try to resolve the dispute informally by contacting you via email. If a dispute is not resolved within 30 days of submission, you or Popo Live may bring a formal proceeding.

18. General Provisions

Entire Agreement

These Terms, together with our Privacy Policy and Community Guidelines, constitute the entire agreement between you and Popo Live with respect to the use of the Platform and supersede all prior agreements.

Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions will remain in full force and effect.

Waiver

The failure of Popo Live to enforce any right or provision of these Terms shall not be deemed a waiver of such right or provision.

Assignment

You may not assign or transfer these Terms or your rights under these Terms, in whole or in part, without our prior written consent. We may assign our rights under these Terms without condition or restriction.

Force Majeure

Popo Live shall not be liable for any failure to perform its obligations under these Terms if such failure results from circumstances beyond our reasonable control, including but not limited to natural disasters, government actions, wars, civil unrest, pandemics, telecommunications failures, or cyber-attacks.

Service Restrictions

You understand and accept that Popo Live may not provide services including but not limited to in-app purchases, payments, or withdrawals in certain regions due to reasons including but not limited to force majeure, sanctions, and security concerns. The specific service delivery scope shall be assessed by Popo Live and relevant authorities.

19. Contact Us

If you have any questions, concerns, or requests regarding these Terms and Conditions, please contact us:

Get in Touch

For terms-related inquiries, account issues, or to report concerns

contact@popolive.com

www.popolive.com